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Trust Center

Your money and account security deserve clear answers.

Learn how KatFacil protects account access, monitors suspicious activity, and helps you stay in control of every card and transaction.

Account protection

Secure sign-in controls, verification checks, session visibility, and card PIN protection help prevent unauthorized access.

Fraud monitoring

Transaction patterns and repeated failed actions can be reviewed to identify unusual behavior and protect the account.

Sensitive card data

Card details stay hidden until the account owner explicitly requests them. Never share your card number, CVV, PIN, or verification code.

Security alerts

Account and card notifications help you recognize important activity quickly and report anything you do not recognize.

Transparent fees

Applicable fees and limits are presented before confirmation, with a calculator available from your dashboard.

Human support

If an action looks unfamiliar, freeze the card when available and contact KatFacil support immediately.

See something suspicious?

Do not continue the transaction. Protect your account, preserve the reference number, and contact support.

Report a concern