This Policy explains when KatFacil LLC may issue refunds, how non-refundable services are treated, and how chargebacks and support requests are handled.
Refunds may be considered where a duplicate charge occurs, a payment is processed in error by KatFacil LLC, or a service was not delivered due to a confirmed internal failure.
Fees paid for successful service delivery are generally non-refundable, including completed transfer fees, compliance review costs, card funding fees, and completed third-party processing charges.
Card issuance or setup fees are typically non-refundable once the card has been successfully created, provisioned, or made available for use, except where law requires otherwise.
Cryptocurrency transactions are generally irreversible. Once the blockchain payment is confirmed or the exchange leg is completed, refunds may not be available except where a processing error is attributable to KatFacil LLC.
Approved refunds are usually processed within a reasonable operational period, but final settlement timing may depend on the underlying bank, card network, gateway, or digital asset workflow.
Users must contact support promptly and provide transaction details, screenshots, supporting records, and any requested evidence. Chargeback or dispute abuse may result in account restrictions.
| Scenario | Typical treatment |
|---|---|
| Duplicate platform charge | Investigated and refunded if confirmed |
| Successful card issuance | Usually non-refundable |
| Completed crypto settlement | Normally non-refundable |